RemidiBoxDelete your RemidiBox account
You can delete your account any time, in the app or by email. It removes your account and what you sent us, and it is permanent.
Two ways to do it
In the app — immediate
- Open RemidiBox and go to Settings.
- Under Account, tap your name.
- Scroll to the bottom and tap Delete account. Tap Back up first if you want to keep your medicines, then Delete and erase. The app asks for your password again (and your two-step code, if you use one) to make sure it's you.
Your account is deleted straight away, you are signed out on every device, and the app erases your medicines and visits from the phone.
Without the app — by email
Write to privacy@remidibox.com with the subject "Delete my RemidiBox account", from the email address you signed in with. If you signed in with a phone number, include that number.
So that nobody can delete someone else's account, we reply to the address on the account to confirm before deleting. Once you confirm, the account is deleted within 30 days, and we tell you when it is done.
What is deleted
| Data | What happens |
|---|---|
| Your name, email address and phone number | Deleted |
| Your password (stored only as a one-way hash) | Deleted |
| Linked Google or Apple sign-in | Deleted |
| Signed-in devices and sessions | Deleted — every device is signed out |
| Feedback and problem reports you sent, signed in or from your address | Deleted |
| Early-access requests made with your account's email address | Deleted |
| Your terms and analytics choices | Deleted with the account |
| Unused verification codes sent to you | Deleted |
| RemidiBox Pro subscription record (status and dates only; we never see card details) | Deleted |
| Two-step verification: the authenticator secret (stored encrypted) and recovery codes (stored only as hashes) | Deleted |
Deleting your account doesn't cancel a RemidiBox Pro subscription. Cancel it first in Google Play (or the App Store) so you aren't charged again.
What is kept, and for how long
| Data | Why | How long |
|---|---|---|
| Sign-in activity (for example "signed in", "account deleted") with an internal account number only — no name, email or phone | Spotting abuse and fixing sign-in problems | 180 days, then deleted |
| A note in our admin log that an account was deleted, with the internal account number — no contact details | Accountability for actions taken by our team | Kept |
| An early-access request made with a different email address than your account's | Sending your invitation and updates about the test | Up to 2 years, or deleted on request |
| If you claimed the welcome offer: one-way hashes of your account's address and your phone's app id, with the date — no name, email or phone | Keeping the free offer to once per person and per phone | 2 years, then deleted |
| Rate-limit counters based on a one-way hash of your network address | Stopping repeated password guessing | 24 hours, then deleted |
None of what is kept can be used to identify you once the account is gone.
Your medicines and visits
Medicines, schedules, dose history, doctor visits and tests, and family members live on your phone. Deleting your account or signing out in the app erases them from the phone; uninstalling RemidiBox or clearing its storage does too. If you made a backup file with Settings → Backup & restore, it stays wherever you saved it — delete that file yourself.
Questions
Write to privacy@remidibox.com, or use the contact form. The full terms are at remidibox.com/privacy.